Some organizations do not have the ability to support a full-time IT expert on staff who can identify and correct a variety of complex, time consuming technical issues. While identifying an IT problem and its cause may be difficult, finding the right IT expertise is often a bigger challenge for a small or medium sized business.
Although many issues are technical in nature, most will require the ability to solve problems that are not always IT related. Listening to the employee and diagnosing the root cause is critical to resolving any problem. Being able to tap into specialized expertise is also a must. Savvy organizations decide to outsource the management of their computer and network infrastructure, thereby receiving timely, efficient support from a certified IT professional while limiting the costly overhead of keeping a network support team on their payroll.
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